Work History
Experience
A timeline of roles across leading global BPO companies.
Career Journey
Work Experience
Concentrix
Feb 5, 2025 – Nov 3, 2025E-Commerce Support Representative
- Handled customer inquiries across chat and email for an international e-commerce account.
- Resolved order, return, and refund issues with empathy and efficiency.
- Maintained high CSAT scores while meeting daily ticket targets.
Teleperformance
Sep 19, 2023 – Sep 10, 2024E-Commerce Support Representative
- Supported customers through order tracking, dispute resolution, and account management.
- Collaborated with logistics teams to expedite delayed shipments.
- Recognized for consistently exceeding quality assurance benchmarks.
VXI Global Holdings
July 9, 2022 – July 4, 2023Technical Support Representative
- Troubleshot connectivity, software, and account issues for telecom customers.
- Documented resolutions and escalated complex cases to specialized teams.
- Delivered patient, step-by-step guidance to non-technical users.
Alorica
May 5, 2021 – May 10, 2022Technical Support Representative – T-Mobile
- Assisted T-Mobile subscribers with device setup, billing, and service activation.
- Diagnosed and resolved network and hardware concerns on the first call.
- Built strong customer rapport while meeting strict AHT and quality KPIs.